ICMI Contact Center Expo: A Digital Experience is a digital event taking place on May 17-18, 2023, designed to equip contact center and customer service professionals with the tools, knowledge, and connections they need to advance their performance and careers. The event offers four learning tracks focused on boosting culture, revolutionizing customer experience, elevating strategy and leadership, and maximizing productivity and operations. Keynote speakers include Matthew Luhn, a film director, writer, and story branding consultant, who will present on the power of storytelling in business, and Karin Hurt, former Verizon Wireless executive and Inc. Magazine Great Leadership Speaker, who will present on building teams of micro-innovators, problem solvers, and customer advocates. The digital event also features an Expo Hall showcasing cutting-edge solutions to solve contact center’s most pressing technological challenges. The event is brought to you by the International Customer Management Institute (ICMI) and Informa Tech. Registration is free.