Forrester has announced the complete conference agenda for its CX EMEA event to be held in London and digitally on 10-11 May 2023. The event aims to provide CX, B2C marketing, and digital leaders with actionable advice and insights to increase customer retention and drive revenue growth. The conference will offer immersive experiences, keynote presentations, case studies, and dedicated role-based breakout sessions, including sessions on building a customer-obsessed organization, leveraging analytics and consumer insights to prove the ROI of CX, accelerating a CX practice in a digital environment, and navigating and protecting consumer privacy. Forrester will also celebrate its 2023 EMEA Customer-Obsessed Enterprise Award winner and offer attendees the chance to network with industry peers, experience Forrester’s CX Certification course, and attend an invitation-only executive program, the Executive Leadership Exchange.
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