Set against the stunning desert backdrop of Phoenix, Arizona, the America’s Credit Union Operations Management & Member Experience Council and Technology Council Conference 2025 will gather industry leaders, innovators, and credit union professionals for three days of collaboration and discovery. Hosted at the luxurious JW Marriott at Desert Ridge Resort, this annual event brings together two vital councils—Operations & Member Experience and Technology—into one powerful forum where strategy meets execution and innovation meets practice.
The conference is designed to tackle the pressing challenges and opportunities facing the credit union movement, from advancing digital transformation and streamlining operations to redefining the member experience in an increasingly competitive financial landscape. Sessions will feature a blend of thought-provoking keynotes, interactive workshops, and peer-to-peer exchanges that explore how technology, data, and human-centered service models can converge to strengthen the credit union difference. Attendees will walk away with actionable insights on emerging technologies, regulatory updates, operational best practices, and new strategies to elevate engagement and loyalty.
What makes this year’s gathering especially compelling is the integration of member experience with technology at the forefront of the agenda. In today’s financial services environment, member expectations evolve rapidly—demanding seamless digital access, personalized services, and trustworthy interactions. The conference will showcase success stories, case studies, and innovative frameworks that highlight how credit unions can leverage modern tools while preserving the community-driven values that define the sector.
Beyond the sessions, the JW Marriott Desert Ridge Resort provides a perfect setting for networking and building lasting connections. Whether in structured roundtables, casual evening receptions, or chance conversations under the Arizona sun, the event fosters collaboration across roles and regions. It is a place where credit union leaders can align around shared goals, discover new partners, and spark ideas that will shape the future of the industry.
For those who believe in the cooperative spirit and want to remain ahead in both operations and technology, this conference is a must-attend occasion. It is not only about navigating change but about shaping it—together.